Yes, the Starter package is really free forever. Here you have the standard functionalities at your disposal. With the other packages, more functionalities are available to you, such as the digital capture of contacts from non-Lemontaps users, analytics or the central management of all profiles.

With our starter package, you can test the Lemontaps individual profile for an unlimited time.

If you want to try out the central administration and add users or get access to more support and functions, you can test our Teams package free of charge for 30 days.

You can cancel at any time and do not need to provide any payment information.

You can upload your colleagues in bulk via an Excel template using your email address or the Excel importer and invite them to your individual profiles. You can also appoint an unlimited number of admins and give them access to the Admin Management Dashboard.

What happens after the free trial period ends?

- After the free trial period ends, you will be upgraded to the free Starter package and lose access to all Teams functions. There are no costs!

- All accounts created via the Management Dashboard will also be downgraded to the Starter package. This means that the people themselves will still have access to their profiles, but you will lose the ability to manage them centrally.

- To continue to have access to all resources and features, contact [email protected] to upgrade. We recommend upgrading before the trial period expires so that you do not lose control of the profiles and settings you have created.

If you would like to extend your Teams trial, contact [email protected].

No, our web platform also works purely digitally and is the basis of our service. Accordingly, the digital profile can also be shared digitally with the other person via QR code, Apple Wallet or link - online and in person.

Optionally, individually designed NFC cards can also be purchased for a one-off price. These are user-independent and can be linked and unlinked to profiles again and again on site via webcam or cell phone camera using the QR code.

Yes, it is possible for only the admin to edit and update all employee profiles via the management platform. Finally, this person can also generate the QR codes for the employees and make them available to the colleagues.

However, it is also possible to invite all employees who have a digital profile to their individual single accesses so that they can edit their profile independently and generate QR codes.

No, Lemontaps is a web application and can be accessed directly via lemontaps.com/login on the desktop and mobile browser. On the mobile device, Lemontaps can then be added to the home screen as an app (bookmark).

Our Cloud platform offers a complete SaaS solution - ready-to-use for all Lemontaps customers. With Cloud, we take the most complicated tasks off your plate and provide you with built-in platform security and compliance, quick and easy setup, and financially backed service level agreements (SLAs) for availability and performance. With Cloud, you'll also benefit from continuous innovation, so your end users can always take advantage of the latest and greatest features.

No, we don't believe that you as a customer should pay for setup and onboarding to get started ready to go. That's why this is part of our service.

Our IT team will unlock the full version promptly and notify you.

Now you can start setting up the platform:

1. Set default settings
Within the platform you can easily set the profile design such as button color, images, etc. Set individual editing permissions that you want to give to your team members.

2. invite users
Invite users to Lemontaps via Excel import or individually. You can directly upload all the information that should go into the profile. However, the minimum information is: name and email address. The rest of the information can also be added by the employee themselves through the employee accesses.

3. optional: NFC cards
If you have ordered NFC cards, they can be scanned through the management dashboard and linked to the profiles. Alternatively, you can distribute the cards directly to the employees, they can link the cards independently through their account. 

All customers with up to 50 users can purchase the Teams package directly in the Lemontaps platform account by credit card, Paypal, SEPA bank transfer.

All customers with more than 50 users must request a quote and can then flexibly choose their payment option (credit card, Paypal, SEPA bank transfer).

If you only want to buy NFC cards without licenses, you can select the cards directly in the store and pay by credit card, Paypal or bank transfer.

Since we see digital business cards as a basic equipment for every company and the added value accumulates over time, we only offer annual contracts.

Depending on the number of users purchased, you will be charged for them.

You can cancel 2 months before the end of the minimum term in writing by email.

You have already paid for each license seat for one year in advance. If you want to reduce your number of license seats, you can do so at any time within the cancellation period. The license seats will then expire at the end of the year.

No, the license does not terminate automatically when you delete a profile. You have a quota of license slots for which you can create profiles.

Yes, any number of users can use the starter package. However, only the standard functionalities are available here under the Lemontaps branding. This means that you cannot centrally manage your team members, for example, which significantly increases the manual effort required to manage multiple users. We recommend the Starter package for single users only, for teams with multiple users we recommend the Teams and Enterprise package.

A user corresponds to a license and is a person who can log on to the Lemontaps platform and is created in the user administration. You can add and remove users and thus respond optimally to changes in your team.

Depending on the number of users purchased, you will be invoiced for them. If you add more users during the term of the contract, you will be charged for additional licenses pro rata to your term. For example, if you use the Teams package (1-50 users) and add a new user in month 6 of 12 of your contract term, you will only be charged €7.5/license instead of €15/license.

Lemontaps relies on Amazon Web Services (AWS) services in Frankfurt, Germany (https://aws.amazon.com/de/compliance/gdpr-center/) to host the software.
The data is exclusively encrypted in Frankfurt and is not shared with third countries. The data centers used are ISO/IEC 27001 certified and thus meet our high requirements for the physical security of our customers' data. When selecting external service providers that are necessary for the operation of the software (e.g. mail dispatch), the hosting of the data within the EU is a mandatory basic criterion.

Yes, Lemontaps is the only known provider in the EU market certified by TÜV Süd for the development, hosting and distribution of software solutions (SaaS), including service support and production and distribution of NFC cards.

Yes, both our customers as a controller and we as a processor are obliged to conclude a corresponding contract according to Art. 28 EU-GDPR. We will gladly send you our template upon request or use your DPA template if necessary.

GDPR stands for the General Data Protection Regulation, which came into force on May 25, 2018. It replaces national data protection and security laws that previously applied within the EU with a single, comprehensive EU-wide law that governs the use, sharing, transfer, and processing of personal data within the EU.

We are committed to respecting all laws that apply to our business, and this includes the GDPR. We are also aware that our customers must comply with requirements of the GDPR that are directly impacted by their use of Lemontaps products and services. We are committed to helping our customers meet GDPR and local requirements.

Here are some other things Lemontaps is committed to so that we and our customers can meet GDPR requirements:

- We ensure our products are ISO 27001 certified.

- Lemontaps is committed to implementing the appropriate security measures and safeguards as required by the GDPR.

- Lemontaps will assist you in reporting data breaches to regulators and promptly informing customers and users.

- We will ensure that employees authorized to process personal data are committed to confidentiality.

- We will require any contracted processors who handle personal data, including our data center partners, to apply the same practices and standards to data management, security and privacy as we do.

- Lemontaps is committed to conducting data impact assessments and consulting EU regulators when such an assessment indicates a high risk associated with processing without an appropriate mitigating strategy.

- If required, we will document in contractual form our commitment to support our customers in meeting their GDPR requirements.

- Lemontaps will support its customers as much as possible when our customers need to respond to requests from data subjects that they may receive under the GDPR.