Customer Story

Sustainable in use, modern in appearance:
The digital business card at Raiffeisen Landesbank Kärnten

Raiffeisen Landesbank Kärnten relies on digital business cards from Lemontaps to make contact with customers more modern, simpler and more sustainable. The solution not only supports efficient processes, but also underlines the bank's claim to be an innovative employer and service provider.

01.10.20254 min reading time

Company

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Raiffeisen Landesbank Kärnten was founded in 1948 and has been a central financial partner for private and corporate customers in the region ever since. It acts as the central institution of the Raiffeisen banks in Carinthia and provides comprehensive support to the regional cooperative banks. The bank stands for competence, modernity and customer proximity. The bank's actions are characterized by the security of customer deposits, regionality and responsibility for its own region. This makes it a reliable partner for modern, sustainable financial solutions.

Location

Carinthia, Austria

Company size

around 500 employees

Website

https://www.raiffeisen.at/ktn/rlb/de/meine-bank.html

Raiffeisen Landesbank Kärnten is a leading financial partner in the region and combines customer proximity with modern banking. To make communication with customers more efficient and modern, the bank introduced digital business cards from Lemontaps. Nathalie Selan from Sales Management accompanied the introduction from the very beginning and reports on her experiences with the new solution.

Challenges: Why a change was necessary

Until the switch to Lemontaps, the bank relied exclusively on classic paper business cards. However, these proved to be impractical and outdated:

  • High administrative effort for ordering, distribution and maintenance
  • Hardly any flexibility when changing contact details
  • Lack of modern alternatives for customers
  • Desire for a stronger innovative brand presence

"In the past, we worked a lot with paper cards. It was clear to us that we had to offer our customers modern alternatives."

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Nathalie Selan

Sales management

From paper to digital - the advantages of Lemontaps at a glance

  • Strengthening the positioning as an innovative, future-oriented company
  • Added value for employees through easier, friendly contact transfer
  • Easy to use and integrate into everyday working life
  • Likeable appearance: direct, uncomplicated contact appears contemporary and approachable

Lemontaps: A reliable partner for the future

Raiffeisen Landesbank Kärnten is convinced by Lemontaps. The bank particularly appreciates the personal and reliable service with quick feedback and individual advice. The implementation went smoothly and the process, which was previously spread across several departments, is now straightforward. Lemontaps also impresses with its high scalability and user-friendliness: employees can manage their digital business cards intuitively, expand them if necessary and use the solution in all banks in Carinthia. Dedicated contact persons ensure that the bank feels well looked after at all times.

"We were able to strengthen our image as an innovative company and employer and create added value for our employees. Customers can save contacts more easily and communication comes across as more personable."

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Nathalie Selan

Sales management

The digital business card has arrived in daily work - for both employees and customers. For Raiffeisen Landesbank Kärnten, the switch not only means greater efficiency, but also a visible sign of innovation and sustainability.

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