400 advisors, one digital presence: how Volksbank Kraichgau impresses with Lemontap's NFC business cards

With Lemontaps, Volksbank Kraichgau has taken the step from paper to digital -
efficient, innovative and with a real WOW effect for over 400 advisors.

Volksbank Kraichgau is consistently focusing on digital innovation - especially in direct customer contact. With the introduction of Lemontaps as a platform for digital business cards, the bank has not only made processes more efficient, but also created real WOW moments for customers: a simple tap is all it takes to make all contact details available directly on the smartphone. Max Böhler, Head of Sales Support, coordinated the internal implementation and reports noticeable improvements in administration, the external image of the advisors and the sustainable use of resources.

From paper to digital: saving time and money

For a long time, Volksbank Kraichgau relied on traditional paper business cards. But this presented challenges:

• High reorder rates: Even small changes to contact data led to new print orders.
• Unused remaining stock: Entire sets of cards often ended up unused in the wastepaper basket.
• Complex processes: Ordering and delivery regularly caused delays.

In addition, the issue of sustainability was at odds with the use of paper maps, which highlighted the urgency of a digital solution.

"In the past, we ordered a lot of paper business cards. Unfortunately, these were rarely used because the contact details had changed again. This meant that the cards were reordered and sometimes ended up unused in the wastepaper basket. The ordering process and delivery times have also repeatedly presented us with challenges."

Maximilian Böhler

Head of Sales Support

Digital business cards: flexible, up-to-date and innovative

With Lemontaps, everything works differently today. Over 400 advisors use the digital business card every day - always up-to-date, efficiently managed and ready for immediate use:

• Updates in seconds: contact details are simply changed in the profile - without the need for a printer.
• Scalability: New employees can be onboarded smoothly.
• Cost savings: Elimination of printing and reordering saves a lot of costs.

The WOW effect: NFC inspires customers

The highlight of the solution is the integrated NFC function. A quick tap is all it takes - and the contact details are immediately on the customer's smartphone.

The result: a lasting, positive impression in direct customer contact - exactly where it counts the most.

The special highlight is the card's NFC function. We always experience WOW effects because customers don't expect this technology. This leaves a positive and innovative impression of the bank and our contact partner.

Maximilian Böhler

Head of Sales Support

Lemontaps: A reliable partner for the future

As a bank, security plays a central role. Lemontaps impressed Volksbank Kraichgau with a certified IT infrastructure on German servers, GDPR compliance and an intuitive platform.

In addition, there is a partnership-based cooperation: short distances, fast support and close supervision - decisive factors for a successful project.

With Lemontaps, Volksbank Kraichgau has not only reduced costs and streamlined processes, but also raised its customer experience to a new level.

400 advisors, 100% digital - and a positive, innovative impression with every NFC tap.

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